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Repair Questions

 

HOW DO I GET MY WATCH REPAIRED?

Please complete our warranty form located in our repair center under the support section. You will then be contacted by a service representative within 24 hours Monday - Friday with further instructions. Meister office is closed Saturday and Sunday. 

HOW DO I CHECK THE STATUS OF MY REPAIR OR RETURN?

Once we get your watch, please allow up to 14 business days to complete the repair process, some repairs maybe completed sooner. Our service representatives will send you an email notification from the MSTR Repair Center when your package is received and when it is ready to be shipped back. We can also provide you with the current status of your watch by contacting us through the repair ticket on MSTR Repair Center.

HOW DO I CARE FOR MY MEISTER WATCH?

Like all designer watches, your Meister watch needs to be treated with care. Please see our guide on the best care for your watch . HERE

HOW DO I GET A NEW BAND, CLASP, OR BUCKLE?

Bands, straps, bracelets, clasps, and buckles are not covered under warranty, however, they can be purchased online under Spare Parts or by contacting us at repair@meisterwatches.com.

CAN I GET ADDITIONAL LINKS FOR A METAL BAND?

Yes. They can be purchased online under Spare Parts or by contacting us at repair@meisterwatches.com.

HOW DO I GET A NEW SCREW, ROD, OR PIN?

We are able to send some small parts out individually, depending on the issue, however, some watches will need to be sent in for repair. Please visit our Repair Center and complete our warranty form. You will then be contacted by a service representative within 24 hours for further instructions. You may also call us at 909-444-1177 from 11 AM to 6 PM PST, Monday to Friday, and we'll talk you through a solution or answer any questions you may have.

HOW DO I GET A NEW BATTERY?

Most of our watches can be taken to a certified jeweler for battery replacement. All models can be sent directly to us for battery replacement for a reasonable service charge. Please contact us at repair@meisterwatches.com


HOW LONG IS MY WATCH COVERED UNDER THE LIMITED WARRANTY?

Meister offers a 2 year limited warranty for all products from the date of purchase. For specific details on what the warranty covers, please visit our warranty page.

WHAT DOES MY (2) TWO YEAR LIMITED WARRANTY COVER?

Meister warranties their watches against defects in materials and workmanship for two years from the date of purchase and agrees to repair or replace any defective part without charge. Please visit the warranty section of our website for more details on what the limited warranty covers .

I LOST MY PROOF OF PURCHASE, CAN I STILL HAVE IT REPAIRED UNDER THE WARRANTY?

You may be required to provide a proof of purchase in order to have your watch repaired under the warranty. Please contact our Repair Center at repair@meisterwatches.com for more information.

MY WATCH IS NO LONGER UNDER WARRANTY CAN I STILL HAVE IT REPAIRED?

Meister's Repair Center can provide full repairs for your watch for a fee. Please contact us at repair@meisterwatches.com for an estimate and more information.

HOW CAN I GET TECHNICAL ASSISTANCE FOR MY WATCH?

Please view our manuals located under Watch Care or contact us a 909-444-1177.

HOW CAN I PAY FOR THE SHIPPING FEE FOR MY REPAIR?

All major credit cards and Paypal payments are accepted for the shipping fee. A repair representative will contact you for further instructions on payment after the repair is completed.

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